Increased Latency for some Hosted Customers

Incident Report for Aeries Software

Monitoring

We are continuing to investigate the root cause of the issue that resulted in elevated CPU utilization on one of our SQL Servers and caused intermittent slowness for some districts. System performance remains stable at this time. We appreciate your patience and will provide additional updates as more information becomes available.

Posted Nov 03, 2026 - 13:24 PST

Investigating

One of our SQL Servers experienced extended high CPU usage, causing Districts to experience slowness. The affected SQL Server has recovered from high CPU usage, and we are still investigating the root cause of this issue.

Posted Nov 03, 2026 - 10:42 PST

This incident affects: Aeries Cloud Services (AWS CA).