Update - Again today we have seen a significant improvement during the peak usage time. Our exceptional team is not letting up until we have a consistent balance. This incident will remain open for the time being.
Jan 26, 2023 - 11:53 PST
Update - While viewing the servers following adjustments we are happy today that there was a significant improvement. We are continuing to implement resolutions and will keep this incident open for updates.
Jan 24, 2023 - 12:34 PST
Monitoring - Performance is back to normal levels. We will monitor for the next day to verify that our adjustments have resolved the issue.
Jan 23, 2023 - 10:27 PST
Update - The reporting servers have recovered. We are still investigating the SQL Servers and what processes have caused this issue.
Jan 23, 2023 - 09:48 PST
Update - We are receiving reports of latency and timeout errors, continuing to investigate.
Jan 23, 2023 - 09:02 PST
Investigating - We are currently investigating.
Jan 23, 2023 - 08:52 PST
We found that a number of users were running a high CPU report which caused the server to get hot. A friendly reminder that the ‘Users with Invalid Passwords’ report is a CPU intensive report and multiple executions can overwhelm the reporting servers. We recommend: Assign one admin person to run the report for the entire district Run the report during the least busy time of your day The report takes time to run and may appear unresponsive, avoid attempting to run it multiple times by repeatedly clicking. You may navigate away from the report and retrieve it from Reports History at a later time.
We have identified and resolved the issue this incident will be marked as resolved.
Jan 17, 12:23 PST
We have some customers reporting a Version Mismatch on the home page. Our team is reviewing reports being run with high CPU and will address promptly.
Jan 17, 11:55 PST