All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
Aeries Cloud Services Operational
90 days ago
99.97 % uptime
Today
AWS CA ? Operational
90 days ago
99.94 % uptime
Today
AWS TX ? Operational
90 days ago
100.0 % uptime
Today
Aeries Software Issues ? Operational
90 days ago
100.0 % uptime
Today
Aeries Records Transfer Operational
90 days ago
100.0 % uptime
Today
Aeries.com Operational
90 days ago
100.0 % uptime
Today
App Management Service Operational
90 days ago
100.0 % uptime
Today
Aeries Licensing Service Operational
90 days ago
100.0 % uptime
Today
Phone Issues ? Operational
90 days ago
100.0 % uptime
Today
Deprecated ? Operational
Aeries Hosted Service Operational
Irvine CA ? Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Aeries Update - 10.24.9.5 (CA)
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 19:43 PDT
Aeries Update - 10.24.9.5 (TX)
Completed - The scheduled maintenance has been completed.
Sep 5, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 19:42 PDT
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Some users are experiencing slowness and timeout errors.
Resolved - This incident has been resolved.
Aug 29, 09:59 PDT
Update - We have deployed an update to address the performance issue experienced yesterday by some of our users. We are continuing to monitor the results this morning before considering this incident resolved.

https://support.aeries.com/support/discussions/topics/14000020971
Aug 29, 07:10 PDT
Monitoring - Incident Status: Monitoring

Incident Description: Our engineers have implemented a workaround to help address the performance issues for some of our users. A fix is being readied for deployment tonight.

Current Status:

- Workaround Implemented: A temporary solution has been applied to mitigate the performance issues experienced by some users.
- Permanent Fix: Our team is preparing a fix, which is scheduled for deployment tonight.

Next Steps:

- Monitoring: We are closely monitoring the system to ensure the effectiveness of the workaround.
- Deployment: The fix will be deployed tonight to resolve the issue.

Impact:

- Affected Users: Some users may still experience intermittent performance issues until the fix is deployed.
- Service Availability: All services remain operational, but performance may be degraded for some users.

Updates:

- Further updates will be provided as the situation progresses.
- We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Aug 28, 15:07 PDT
Identified - We have identified the cause of some users recieving timeout errors. Our team is currently assessing the best process for implementing a resolution. We will provide further updates as we progress.
Aug 28, 14:04 PDT
Update - Our team is actively investigating the cause of these errors. Please rest assured that we are working to resolve the issue as quickly as possible. Our team has identified potential areas that may be contributing to the timeout errors and is conducting thorough testing to confirm these findings. Initial diagnostics and logs have been reviewed. We will keep you updated on our progress and notify you as soon as the issue is resolved.
Aug 28, 11:11 PDT
Update - Our team is actively investigating the cause of the recent timeout errors some customers are experiencing.

Please rest assured that we are working diligently to identify and resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time.
Aug 28, 09:49 PDT
Investigating - We are investigating this issue and will post updates as they become available.
Aug 28, 08:45 PDT
← Incident History Powered by Atlassian Statuspage