All Systems Operational

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Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
Aeries Cloud Services Operational
AWS CA Operational
AWS TX Operational
Aeries Software Issues Operational
Aeries Records Transfer Operational
Aeries.com Operational
App Management Service Operational
Aeries Licensing Service Operational
Phone Issues Operational
Deprecated Operational
Aeries Hosted Service Operational
Irvine CA Operational
Support Portal Operational
Aeries Integrated Software Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2026

Intermittent 503 Errors
Resolved - Resolved (8:40 AM PT)
The issue is resolved. Error rates returned to normal (about 0.014%, the same as before the incident) by 8:30 AM and stayed there while traffic kept growing. The component that routes requests to the right district used less than half of its new capacity at peak.

Root cause: The morning traffic surge exceeded the default concurrency limit of our request-routing component. Requests over that limit were turned away before they reached the Aeries application, which is why users saw a 503 error.

Impact: Some requests failed with a 503 error between about 8:05 AM and 8:30 AM PT. At the peak, around 8:20 AM, roughly 9–10% of requests were affected. Most requests succeeded throughout, and a retry or page refresh would often have worked.

Data: We found no data impact. The errors occurred before requests reached the application, and no data was altered.

Next steps: We already have monitoring and an automated process that requests additional capacity as usage approaches the limit. In this case, traffic rose faster than that process could respond. We are adjusting our capacity thresholds so that headroom is increased earlier, and we are reviewing capacity across the rest of our infrastructure and looking at ways to make the routing step more efficient.

Monitoring (8:28 AM PT)
We increased the routing component’s capacity from 1,000 to 5,000 concurrent requests. Rejected requests dropped to zero at 8:28 AM, and we are monitoring error rates as traffic continues to grow.

Identified (8:25 AM PT)
We confirmed the Aeries application servers were healthy and passing health checks. We traced the errors to a capacity limit on the component that routes each request to the right district, and we are increasing that capacity.

Investigating (8:05 AM PT)
We are seeing intermittent 503 errors for some requests to Aeries SIS and are investigating. Refreshing the page or retrying may resolve the error.
Oct 22, 08:00 PDT

Oct 21, 2026

502 Gateway Errors (Partial Outage)
Resolved - On 10/21/2026, between 5:00 PM and 5:40 PM Pacific, some customers received 502 errors when trying to access Aeries. The cause was a configuration change that was deployed in error. We reverted the change and service was fully restored after about 40 minutes. We apologize for the disruption, and we are reviewing our deployment process to help prevent this from happening again.
Oct 21, 17:00 PDT

Oct 20, 2026

Aeries Update - 10.26.10.20 (CA)
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:24 PDT
Aeries Update - 10.26.10.20 (TX)
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:24 PDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Regular Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 16, 12:11 PDT

Oct 16, 2026

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Aeries Update - 10.26.10.13 (CA)
Completed - The scheduled maintenance has been completed.
Oct 13, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 17:38 PDT
Aeries Update - 10.26.10.13 (TX)
Completed - The scheduled maintenance has been completed.
Oct 13, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 17:38 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

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