We have received reports of latency in the Aeries Hosted application.
Update - Again today we have seen a significant improvement during the peak usage time. Our exceptional team is not letting up until we have a consistent balance. This incident will remain open for the time being.
Jan 26, 2023 - 11:53 PST
Update - While viewing the servers following adjustments we are happy today that there was a significant improvement. We are continuing to implement resolutions and will keep this incident open for updates.
Jan 24, 2023 - 12:34 PST
Monitoring - Performance is back to normal levels. We will monitor for the next day to verify that our adjustments have resolved the issue.
Jan 23, 2023 - 10:27 PST
Update - The reporting servers have recovered. We are still investigating the SQL Servers and what processes have caused this issue.
Jan 23, 2023 - 09:48 PST
Update - We are receiving reports of latency and timeout errors, continuing to investigate.
Jan 23, 2023 - 09:02 PST
Investigating - We are currently investigating.
Jan 23, 2023 - 08:52 PST

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
Aeries Cloud Services Operational
90 days ago
99.89 % uptime
Today
AWS CA ? Operational
90 days ago
99.67 % uptime
Today
AWS TX ? Operational
90 days ago
100.0 % uptime
Today
Irvine CA ? Operational
90 days ago
100.0 % uptime
Today
Aeries Software Issues ? Operational
90 days ago
100.0 % uptime
Today
Aeries Records Transfer Operational
90 days ago
100.0 % uptime
Today
Aeries.com Operational
90 days ago
100.0 % uptime
Today
App Management Service Operational
90 days ago
100.0 % uptime
Today
Aeries Licensing Service Operational
90 days ago
100.0 % uptime
Today
Phone Issues ? Operational
90 days ago
100.0 % uptime
Today
Deprecated ? Operational
90 days ago
100.0 % uptime
Today
Aeries Hosted Service Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Aeries and Online Enrollment Update - 9.22.1.26 (CA)
Completed - The scheduled maintenance has been completed.
Jan 26, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 26, 15:37 PST
Aeries and Online Enrollment Update - 9.22.1.26 (TX)
Completed - The scheduled maintenance has been completed.
Jan 26, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 26, 15:37 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Aeries Update - 9.22.1.20 (TX)
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 20, 15:21 PST
Jan 19, 2023
Aeries Update - 9.22.1.19 (CA)
Completed - The scheduled maintenance has been completed.
Jan 19, 23:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 19, 16:16 PST
Aeries Update - 9.22.1.19 (TX)
Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 19, 16:16 PST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Online Enrollment Update - 9.22.1.17 (CA)
Completed - The scheduled maintenance has been completed.
Jan 17, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 17, 15:58 PST
Online Enrollment Update - 9.22.1.17 (TX)
Completed - The scheduled maintenance has been completed.
Jan 17, 20:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 17, 15:58 PST
Reporting Server Mismatch
Resolved - We found that a number of users were running a high CPU report which caused the server to get hot.
A friendly reminder that the ‘Users with Invalid Passwords’ report is a CPU intensive report and multiple executions can overwhelm the reporting servers. We recommend:
Assign one admin person to run the report for the entire district
Run the report during the least busy time of your day
The report takes time to run and may appear unresponsive, avoid attempting to run it multiple times by repeatedly clicking.
You may navigate away from the report and retrieve it from Reports History at a later time.

We have identified and resolved the issue this incident will be marked as resolved.
Jan 17, 12:23 PST
Investigating - We have some customers reporting a Version Mismatch on the home page. Our team is reviewing reports being run with high CPU and will address promptly.
Jan 17, 11:55 PST
Jan 16, 2023

No incidents reported.

Jan 15, 2023
Aeries Update - 9.22.1.15 (TX)
Completed - The scheduled maintenance has been completed.
Jan 15, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 15, 17:51 PST
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