Increased Latency for some Hosted Customers

Incident Report for Aeries Software

Identified

We are seeing improved system performance as demand has decreased. To further enhance stability and performance, maintenance activities are planned during our standard maintenance windows this weekend (10:00 PM to 2:00 AM PST). These efforts are designed to optimize system resources and help ensure a consistent experience for affected customers. We appreciate your patience and will continue to provide updates as they become available.

Posted Nov 06, 2026 - 11:08 PST

Investigating

One of our SQL Servers is continuing to experience extended high CPU usage, causing Districts to experience slowness. We are investigating the root cause of this issue.

Posted Nov 06, 2026 - 08:41 PST

This incident affects: Aeries Cloud Services (AWS CA).