Multiple districts are reporting slowness. Some customers are getting a timeout error.

Incident Report for Aeries Software

Resolved

The slowness issue has been mitigated and resolved. Thank you for your patience.
Posted May 31, 2023 - 09:52 PDT

Monitoring

We have identified and targeted areas for optimization. We are monitoring the issue.
Posted May 30, 2023 - 12:08 PDT

Identified

We have identified the problem causing slowness. Our database engineers are currently addressing the issue. An ETA is not available at this time. We will be in touch through this page with further updates.

Thank you for your patience.
Posted May 30, 2023 - 09:43 PDT

Investigating

We are currently investigating the issue. Please subscribe to this page to be notified when updates are available.

We apologize for the inconvenience.
Posted May 30, 2023 - 09:02 PDT
This incident affected: Aeries Cloud Services (AWS CA).
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