502 Gateway Errors (Partial Outage)

Incident Report for Aeries Software

Resolved

On 10/21/2026, between 5:00 PM and 5:40 PM Pacific, some customers received 502 errors when trying to access Aeries. The cause was a configuration change that was deployed in error. We reverted the change and service was fully restored after about 40 minutes. We apologize for the disruption, and we are reviewing our deployment process to help prevent this from happening again.

Posted Oct 21, 2026 - 17:00 PDT