Update - All systems have been up and running for the last 30 minutes. We are continuing to monitor the situation and will keep this incident open for the rest of the day.

Thank you for your patience.
Jan 27, 10:50 PST
Update - There are a few districts currently experiencing some slowness and are being addressed. AeriesReporting is also affected at this time.

Please stay tuned for updates.
Jan 27, 09:50 PST
Monitoring - All final fixes have been put in place and are being monitored for the rest of the day.

As always, please reach out to us via our Support Portal at https://support.aeries.com for questions. Thank you.
Jan 27, 09:08 PST
Update - Last night's emergency maintenance was completed and a few remaining configuration pieces are being addressed for some customers. We expect these to be completed in 30 minutes or less.

Thank you for your patience.
Jan 27, 08:10 PST
Update - We will be performing emergency maintenance tonight to address the issues that affected customers are experiencing. We expect that these actions will resolve the service interruption altogether but will be closely monitoring for any potential issues that may arise.

Please check back for further details on the maintenance window.
Jan 26, 14:29 PST
Update - It appears that efforts towards some relief were not enough and our customers continue to report issues on the application. Rest assured that we are working on it as hard as we can.

Thank you for your patience.
Jan 26, 12:15 PST
Update - We have implemented a temporary solution that addresses the intermittent outages and are currently monitoring. A permanent solution will be put in place tonight during an emergency maintenance window.

Please continue to check this page for updates.
Jan 26, 11:25 PST
Update - Our team is actively working to deliver a solution as soon as possible. We do not have an ETA at this time. Please subscribe to this page for the latest updates.

Thank you for your patience.
Jan 26, 09:58 PST
Identified - Some load balancing operations performed last night have helped, but not enough to prevent issues from returning this morning. We are continuing our efforts to further balance the load today.
Jan 26, 08:51 PST
Monitoring - Emergency maintenance work was successful last night. We are closely monitoring performance today.
Jan 26, 07:04 PST
Update - We have identified a capacity issue with a database server. We will be addressing this tonight during an emergency maintenance window.
Jan 25, 14:54 PST
Update - We are continuing to see very high resource usage on one of our database servers. We are still actively tuning it to improve performance.
Jan 25, 10:46 PST
Update - We are continuing to work on a fix for this issue.
Jan 25, 08:48 PST
Update - We are continuing to work on a fix for this issue.
Jan 25, 08:47 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 08:31 PST

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Aeries Cloud Services Operational
90 days ago
99.98 % uptime
Today
Aeries Hosted Service Operational
90 days ago
100.0 % uptime
Today
AWS CA ? Operational
90 days ago
99.94 % uptime
Today
AWS TX ? Operational
90 days ago
99.98 % uptime
Today
Irvine CA ? Operational
90 days ago
100.0 % uptime
Today
Aeries Software Issues ? Operational
90 days ago
100.0 % uptime
Today
Aeries Records Transfer Operational
90 days ago
100.0 % uptime
Today
Aeries.com Operational
90 days ago
100.0 % uptime
Today
App Management Service Operational
90 days ago
100.0 % uptime
Today
Aeries Licensing Service Operational
90 days ago
100.0 % uptime
Today
Phone Issues ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 28, 2022

No incidents reported today.

Jan 27, 2022
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 27, 17:48 PST
Completed - The scheduled maintenance has been completed.
Jan 27, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 27, 17:46 PST
Completed - The scheduled maintenance has been completed.
Jan 27, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 PST
Scheduled - Emergency maintenance will be performed to address performance issues for one of our database servers. Some customers may experience an outage while databases are migrated to new servers.
Jan 26, 15:20 PST
Jan 26, 2022
Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:01 PST
Scheduled - Emergency maintenance will be performed to address performance issues for one of our database servers. Some customers may experience an outage while databases are migrated to new servers.
Jan 25, 15:03 PST
Jan 25, 2022
Completed - The scheduled maintenance has been completed.
Jan 25, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 17:51 PST
Completed - The scheduled maintenance has been completed.
Jan 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 17:50 PST
Jan 24, 2022
Completed - The scheduled maintenance has been completed.
Jan 24, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 24, 19:33 PST
Resolved - This incident has been resolved.
Jan 24, 12:27 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 12:04 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 11:31 PST
Update - We are continuing to investigate this issue.
Jan 24, 10:04 PST
Investigating - We are currently seeing degraded performance for some of our CA customers. We are investigating.
Jan 24, 09:02 PST
Jan 23, 2022

No incidents reported.

Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 PST
Scheduled - We will be undergoing our regular monthly maintenance process. Some downtime in each environment is expected.
Jan 19, 09:33 PST
Jan 21, 2022
Jan 20, 2022
Completed - The scheduled maintenance has been completed.
Jan 20, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 20, 17:05 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 20, 17:05 PST
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 19, 19:36 PST
Resolved - This incident has been resolved.
Jan 19, 10:57 PST
Monitoring - We have addressed the issue reported, customers are now able to download the CS Update. We will be monitoring for any issues that may arise.

Thank you for your patience.
Jan 19, 09:09 PST
Identified - We have identified the problem causing the YSOD. Our DBA is working with the Developers to get everyone access to download the files as soon as possible. An ETA is not available at this time. We will be in touch through this page with further updates.

Thank you for your patience.
Jan 19, 08:38 PST
Investigating - Customers are getting a Yellow Screen of Death when attempting to download the most recent CS update. We are currently investigating the issue.

Please subscribe to ASPStatus.com for further updates.
Jan 19, 07:50 PST
Completed - The scheduled maintenance has been completed.
Jan 19, 08:39 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:15 PST
Scheduled - We must apply a new update to AWS TX mid-day. A brief outage lasting approximately 2 to 3 minutes is expected per site.
Jan 19, 07:58 PST
Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 18, 17:35 PST
Completed - The scheduled maintenance has been completed.
Jan 18, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 18, 17:35 PST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Completed - The scheduled maintenance has been completed.
Jan 14, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 17:39 PST